Returns & refunds policy

Returns

New Zealand Mint is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know by emailing bullion@newzealandmint.com

New Zealand Mint trades under the regulation of the New Zealand Consumer Guarantees Act ("CGA"). Nothing under this policy affects customers' rights under the CGA. However, the CGA does not apply where products are purchased for commercial purposes.

The CGA states that goods must be of acceptable quality and match the description that we have given you. New Zealand Mint will repair, exchange or refund the original purchase price on any faulty or damaged bullion products that have been purchased online, by phone or in person through our bullion trading desk, where the fault or damage is articulated within 7 days of receipt of the order (except for faults or damage which are not apparent within this period).

In addition to any rights you have under the CGA, we require a reasonable opportunity to investigate your claim.

Please make your product selection carefully. In line with the CGA, New Zealand Mint is not obliged to refund for Change of Mind purchases.

Unfortunately, you are not entitled to a refund where you have changed your mind, your circumstances have changed, or you subsequently find a cheaper price elsewhere. Learn more about the CGA here.

Refunds (if applicable)

Our products are non-refundable unless stated by law and all sales are final.

If we approve a refund, then your refund will be processed by bank transfer within 3-5 working days.

If you have not received your item due to a delivery issue (which has been caused by you), you have 7 days from the date of shipment to let us know . We will not refund for non-delivery after this period. 

If your item returns to us due to non-delivery, delivery refusal or failure to provide required import documents we reserve the right to deduct any return costs incurred from any refund owing.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account after the 3-5 working day period has been observed.

If you have done this and you still have not received your refund yet, submit an enquiry here.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we will arrange a replacement if necessary. A photo will be required for assessment purposes.

In addition to any rights you have under the CGA, we require a reasonable opportunity to investigate your claim.